Refund policy

We want both you and your dog to be totally happy with your ComfortFlex purchase. Our policy is simple and straightforward:

You may return any item within 30 days of the date of purchase for a full refund of your purchase or an exchange if you require a different color or size.

Full refund is contingent upon the product being in the same condition that you received it. You do not need to return the hang tag or any of the original packaging material. Please be advised that we will not accept returns that have cuts, tears or tooth marks.

The returns must be free of hair. Return items that require cleaning will incur a 30% restocking charge.

*Please be advised this return policy is for retail customers only.

Return Shipping

Each domestic order is shipped with a prepaid return label, making returns easy and hassle-free. If either you or your dog are unhappy with your purchase for any reason, simply use the label to send it back within the 30 days for a no charge exchange or a full refund. If you need more details, just drop us an email and we will do our best to make sure both you and your dog happy with your purchase.

Export Order Returns

For order shipped outside the United States, customers are responsible for return postage if they need to send items back. Please ensure returns are made within 30 days and that you retain tracking information for verification.

Product Development Consultants, Inc.
Post Office Box 61
Porter Corners, New York 12859
U.S.A